The Next Generation of Learning at CITY HOME

City Furniture
CITY HOMENew Associate Hub

Welcome to the CITY Family

Your Ultimate Resource and Guide

Everything you need to get started and beyond.

Corporate

Who We Are

Our Story — Where It All Began
Our Story — Where It All Began

CITY HOME began in 1971 as "Waterbed City." Kevin Charles Koenig returned home to Fort Lauderdale from college and opened a small waterbed retail store. He would sell the waterbeds during the day, build them at night, and deliver them the next day. Business was good — everybody wanted one.

He was soon joined by his younger brother Keith, and together the small company expanded with additional locations. They were among the first retailers to partner with North Carolina wood furniture manufacturers, bringing in dressers, mirrors, and nightstands to complement the waterbeds. The company grew steadily stronger every year.

In the late 1980s, it became clear the waterbed business had peaked. Wanting to be the #1 furniture retailer in South Florida, Kevin and Keith decided to reinvent their business — becoming a full-line furniture store selling bedroom furniture, mattresses, dining rooms, living rooms, wall units, and fabric sofas. They also decided it was time to change the name to CITY Furniture.

In 1994, they opened the first CITY Furniture mega store in North Miami. It was a major gamble — but it paid off almost immediately. Within the first few months, profits were twice what they had estimated. They quickly converted their other Waterbed City stores. The transition was difficult and costly, but strong sales meant CITY Furniture was well on its way.

Today, with an incredible team of Associates, we have created a sought-after brand and top-rated shopping experience for hundreds of thousands of Floridians. Innovation, continuous reinvestment, and a family-spirited culture have built a company that is now the #1 furniture retailer in South Florida and in the top 20 nationwide.

Most recently, CITY Furniture has undergone an exciting brand evolution — becoming CITY HOME. This shift reflects our growth beyond furniture into a true home destination, offering everything from furnishings to décor, all backed by the same family spirit and commitment to quality that has defined us since 1971. The story isn't over — we're just getting started.

Our Vision, Purpose, Mission & Values

Our Vision

To be the ultimate home store.

Our Purpose

To enrich people's lives and make the world a better place.

Our Mission

To provide quality home furnishings at excellent values with friendly and efficient service in an exciting, fun environment.

Our Values

Entrepreneurial SpiritFamily SpiritMutual Trust & RespectTeamworkCustomer FocusContinuous ImprovementGiving Back

Our Locations

39 showrooms throughout Central and South Florida — 25 CITY HOME and 14 Ashley locations.

CITY
CITY HOME Showrooms
25 locations across Florida
▼
CITY HOME
Fort Lauderdale
#01
3501 North Federal Hwy, Oakland Park, FL 33308
Palm Beach Region
CITY HOME
Tamarac (HQ)
#03
6701 North Hiatus Road, Tamarac, FL 33321
Broward Region
CITY HOME
Dadeland / Pinecrest
#05
9255 South Dixie Hwy, Pinecrest, FL 33156
Dade Region
CITY HOME
West Palm Beach
#06
2121 Palm Beach Lakes Blvd, West Palm Beach, FL 33409
Palm Beach Region
CITY HOME
Midtown
#07
3635 NE 1st Avenue Suite 2, Miami, FL 33137
Dade Region
CITY HOME
Cutler Bay
#08
18750 South Dixie Hwy, Cutler Bay, FL 33157
Dade Region
CITY HOME
Pembroke Pines
#09
11249 Pines Blvd, Pembroke Pines, FL 33026
Broward Region
CITY HOME
Boca Raton
#11
3350 Airport Road, Boca Raton, FL 33431
Palm Beach Region
CITY HOME
Hialeah
#12
5250 West 20th Avenue, Hialeah, FL 33016
Dade Region
CITY HOME
Sawgrass Clearance
#14
6701 North Hiatus Road, Tamarac, FL 33321
Broward Region
CITY HOME
North Miami Beach
#16
1500 NW 167th Street, North Miami Beach, FL 33169
Broward Region
CITY HOME
Stuart
#17
2655 NW Federal Hwy, Stuart, FL 34994
Palm Beach Region
CITY HOME
Wellington
#18
10312 West Forest Hill Blvd #200, Wellington, FL 33414
Palm Beach Region
CITY HOME
Naples
#19
14250 Tamiami Trail North, Naples, FL 34110
West Coast Region
CITY HOME
Fort Myers
#20
9951 Interstate Commerce Drive, Ft. Myers, FL 33913
West Coast Region
CITY HOME
Spanish Springs
#21
1070 Bichara Blvd, Lady Lake, FL 32159
Central FL Region
CITY HOME
Lake Sumter
#22
1110 Canal Street, The Villages, FL 32162
Central FL Region
CITY HOME
Ocoee
#23
643 East Crown Point Road, Ocoee, FL 34761
Central FL Region
CITY HOME
Millenia
#24
4779 Vineland Road, Orlando, FL 32811
Central FL Region
CITY HOME
Doral
#25
1450 NW 117th Place, Doral, FL 33182
Dade Region
CITY HOME
Altamonte Springs
#26
555 Douglas Avenue, Altamonte Springs, FL 32714
Central FL Region
CITY HOME
Hollywood
#27
3800 Oakwood Blvd, Hollywood, FL 33020
Broward Region
CITY HOME
Plant City
#28
3205 South Frontage Road, Plant City, FL 33566
West Coast Region
CITY HOME
Clearwater
#50
17011 US Highway 19 North, Clearwater, FL 33764
West Coast Region
CITY HOME
Sarasota
#51
145 University Town Center Drive, Sarasota, FL 34243
West Coast Region
ASHLEY
Ashley Showrooms
14 locations across Florida
▼
Ashley
Sawgrass
#31
1960 Sawgrass Mills Circle, Sunrise, FL 33323
Broward Region
Ashley
West Palm Beach
#32
2101 Palm Beach Lakes Blvd, West Palm Beach, FL 33409
Palm Beach Region
Ashley
Davie
#34
15451 Sheridan Street, Davie, FL 33331
Broward Region
Ashley
Stuart
#35
2671 NW Federal Hwy, Stuart, FL 34994
Palm Beach Region
Ashley
Wellington
#36
10312 West Forest Hill Blvd #100, Wellington, FL 33414
Palm Beach Region
Ashley
Boca Raton
#37
3350 Airport Road, Boca Raton, FL 33431
Palm Beach Region
Ashley
Naples
#38
14250 Tamiami Trail North, Naples, FL 34110
West Coast Region
Ashley
Fort Myers
#39
9951 Interstate Commerce Drive, Ft. Myers, FL 33913
West Coast Region
Ashley
Fort Lauderdale
#40
3775 North Federal Hwy, Oakland Park, FL 33308
Broward Region
Ashley
Cutler Bay
#41
18780 South Dixie Hwy, Cutler Bay, FL 33157
Dade Region
Ashley
Vero Beach
#42
6560 20th Street, Vero Beach, FL 32966
Palm Beach Region
Ashley
Hialeah
#43
700 West 49th Street, Hialeah, FL 33012
Dade Region
Ashley
Doral
#44
1450 NW 117th Place, Doral, FL 33182
Dade Region
Ashley
North Miami Beach
#45
1460 NW 167th Street Suite 3, Miami, FL 33169
Broward Region

Giving Back


Your People & Benefits


Your Tools


Corporate — Your Specific Resources

Technology & IT Support
Technology & IT Support
Submit IT tickets & find tech resources. Urgent support: 954-718-3232.
Technology Intranet →
Live Our CITY
Live Our CITY
Corporate culture resources, programs & initiatives for Corporate Associates.
SharePoint →
Info
Corporate HQ — good to know
Corporate HQ — good to know
Cafe:CITY Café: Mon–Fri 7am–3pm, grab & go 24/7. Pay with your badge (active after week 1).
Badge:Wear your badge at all times at Corporate Headquarters — individual use only.
Smoking:All locations are tobacco-free campuses. See Associate Handbook for details.
VPN
Okta & VPN Setup — Step by Step
Two-factor authentication for your laptop. IT Support: 954-718-3232.
▼
Setting Up Two-Factor Authentication
Go to https://cityfurniture.okta.com/ and enter your login credentials.
You will be prompted to set up multi-factor authentication. Select Okta Verify as your authentication method.
Download the Okta Verify app on your mobile device from the App Store or Google Play.
Open the app and tap "Add Account" — select "Organization" when prompted.
Scan the QR code displayed on your computer screen to link your account.
Once verified, you will be logged into the Okta dashboard.
To connect to the VPN: open Cisco AnyConnect on your laptop, enter the VPN server address provided by IT, and authenticate using Okta Verify when prompted.
If you experience any issues, contact IT Support at 954-718-3232.
WEB
Company Intranet Overview
Your home base for everything CITY HOME
▼

The Company Intranet is home to a wealth of information to help you get up to speed — including training tools in the Learning Management System, benefits enrollment, forms, and departmental resources.

From the home page you'll find links to Talent Management & Learning, the Ultimate Update, the Associate Handbook, People First, and more. You can also explore the HR page for company newsletters, the Event Gallery, recognition programs, and upcoming events.

Access is available from all company computers and tablets. To access from home or outside the office, go to cfe.learn.com in any browser.

Open Intranet →
CFOS
CITY Family Operating System (CFOS)
Our philosophy of continuous improvement
▼

CITY HOME embraces a philosophy of continuous improvement known as the CITY Family Operating System (CFOS). As a lean organization, we understand what our customers value and constantly focus on improving our key processes to exceed their expectations.

CFOS has two main parts:

Problem Solving
We strive to make problems visible so we can get to the root cause and solve them. By creating an army of problem solvers, we can continue to improve as an organization.
People & Teamwork
CFOS is about enabling and empowering people. At CITY HOME, we are focused on helping you grow personally and professionally by allowing you to take pride in your work.

"CFOS is a dynamic process of continuous improvement and learning by empowered Associates, in a culture of mutual trust and respect, focused on eliminating waste and maximizing value for our Customers."

PF
People First®
Our leadership development philosophy
▼

CITY HOME launched its People First® Leadership Development Program in February 2014 and has already certified over 300 leaders! We recognize that the best way to continue striving to be a world-class organization is to put PEOPLE First.

Jack Lannom, author of People First®, along with his Lannom Worldwide team, worked with CITY HOME to make a true difference in the lives of our Associates. This program is first and foremost an investment in you as a person — an investment that translates into powerful professional performance.

We celebrate our Associates daily and use the practical applications of People First® to make our team stronger. The philosophy will continue to positively impact CITY HOME and take us to the next level of sustainable success.

People First® is a registered trademark of Lannom Worldwide.

People First on Intranet →

Acronym Guide

Lean Acronyms
CFOSCITY Family Operating System
CTMCross Training Matrix
DOWNTIMEDefects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, Extra Processing (8 Wastes)
JIBJob Instruction Breakdown
KPIKey Performance Indicator
LMSLean Management System
LSWLeader Standard Work
PDCAPlan, Do, Check, Act
SOPStandard Operating Procedure
TWITraining Within Industry
Training Acronyms
CBTComputer Based Training
LMSLearning Management System
OJTOn the Job Training
SMESubject Matter Expert
Miscellaneous Acronyms
ACEAnnual Company Event
CAPCorrective Action Program
CNGCompressed Natural Gas
IDPIndividual Development Plan
LEEDLeadership in Energy & Environment Design ("Green" building certification)
PIPPerformance Improvement Program
SHAPESScreenings, Health, Active Lifestyle, Prevention, Education, Safety (Health and Wellness Program)
UUUltimate Update
VPNVirtual Private Network
WIIFMWhat's In It For Me
WMSWarehouse Management System

Your Corporate Talent Management & Learning Team

mark_mottleyMark MottleyCorporate Training Senior ManagerMarkm@cityhome.com
steven_keopkaSteven KeopkaSenior Corporate Trainerstevek@cityhome.com
kelly_waldoKelly WaldoCorporate Senior TrainerKellyw@cityhome.com
© CITY HOME · 6701 N. Hiatus Road, Tamarac, FL · Maintained by Talent Management & Learning · Intranet Home
  User Links